Paul K
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Paul K comentou,
Does this require Instant Search to be enabled in order to work? I have Instant Search disabled and Featured Articles doesn't seem to work. Assuming that's the reason why, but it's not mentioned as...
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Paul K criou uma publicação,
Identify missing Category and/or Section translations
There isn't any way currently to easily identify missing translations for Sections and Categories. With help articles, you can easily identify missing translations using the Not translated to filte...
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Paul K comentou,
We also need this. The majority of our organization fields are pulled from Salesforce, and data synced from another system shouldn't be editable. On the other hand, we have an 'Account Notes' text ...
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Paul K comentou,
Is there a difference between the 'Assignee reassignments (custom)' metric that this article suggests creating and the 'Assignee reassignments' metric that is already in Explore? The formula for bo...
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Paul K criou uma publicação,
CSAT prompt Images and text in Messaging/Chat should be editable
We should be able to configure everything around the CSAT survey within Chat/Messaging, from the avatar image to the text, to the thumbs up/down images and text. Our current CSAT survey is branded ...
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Paul K criou uma publicação,
Answer Bot Resolutions should add to the 'Was this article helpful?' count
Currently, Answer Bot (AB) resolutions do not add toward the "Was this article helpful?" count for the suggested article. Realistically, AB providing the solution to a user and the user clicking 'Y...
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Paul K comentou,
It'd be great if you could make the Assignee field a mandatory field instead of optional. I've raised this with Zendesk Support who advised it's not possible. Some of our teams will create support ...
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Paul K comentou,
Not sure this is exactly what you're looking for, but one of our departments has started trialling something similar to what you've mentioned, where we've created a mandatory dropdown Ticket Field ...
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Paul K comentou,
@... Perfect, that's exactly what I needed. Thank you!
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Paul K comentou,
Full XML exports aren't supported anymore, and CSV export only exports ticket information, so what is the solution to exporting Organization data now? I tried exporting a JSON file then opening in ...