Paul K

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

Hey @...  That's fantastic to hear that there are some changes coming here. I got some feedback from our Support teams across our company on the points you raised. On average, our agents have 8-10...

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• Paul K
• Criado 16 de agosto de 2021 09:24
• 5 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

Agreed, this seems like an unintuitive change and one that is just geared towards Chat/Messaging queries that are solved on the spot without the need for further investigation before solving. There...

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• Paul K
• Criado 19 de julho de 2021 15:06
• 3 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Slack integration with Guide

+1 on this idea.  It'd be really beneficial for collaboration between our internal teams

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• Paul K
• Criado 6 de novembro de 2020 11:43
• 1 voto