Paul K
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Votos em atividade por Paul K-
Is 'Knowledge Base Search' referring to the Knowledge Capture App (ZD Marketplace link below)? It would be great if this article linked out to each of the apps in the ZD Marketplace, so we'd know f...
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Hey @... That's fantastic to hear that there are some changes coming here. I got some feedback from our Support teams across our company on the points you raised. On average, our agents have 8-10...
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Finally! 🙌 This is fantastic news. Thank you Walter Bellante
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Agreed, this seems like an unintuitive change and one that is just geared towards Chat/Messaging queries that are solved on the spot without the need for further investigation before solving. There...
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Full XML exports aren't supported anymore, and CSV export only exports ticket information, so what is the solution to exporting Organization data now? I tried exporting a JSON file then opening in ...
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Why create this as a restriction rather than just including a warning of some sort to the user so they can make the decision themselves? For example, a user goes to add a 36th component to a tab in...
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It'd be great if you could make the Assignee field a mandatory field instead of optional. I've raised this with Zendesk Support who advised it's not possible. Some of our teams will create support ...
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Not sure this is exactly what you're looking for, but one of our departments has started trialling something similar to what you've mentioned, where we've created a mandatory dropdown Ticket Field ...
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+1 on this idea. It'd be really beneficial for collaboration between our internal teams
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Hi Elaine, Thanks for the reply! Both approaches have their pros and cons, balancing system constraints and user experience. I'm afraid I disagree with you wholeheartedly there. Provided the war...