Raúl

i'm trying to customize our zendesk guide theme. i've noticed there are certain elements which i cannot edit because they are being rendered with snippets. for instance, on an article page, the {{request_callout}} snippet is rendering the “Have more questions? Submit a request” prompt. how can i edit such snippets if i'm interested in changing the behavior of the tag living inside that snippet? another example is the button in the user nav bar, which appears to be living in the {{user_info}} snippet which has all of the user menu stuff, including the button.

We're using Sendsafely in our contact form's "attachments" dropzone. It is correctly set up and working on the web form, but it's not reflected in the Zendesk Widget. Is there a way to replace the Zendesk Widget attachment dropzone with an initialized version of the Sendsafely one?

Thanks @Ifra Saqlain .

How would I go about applying custom styling from that screenshot to only one specific category button?

For instance, what if I want to take just "Kickstarter basics" button and make it look like the second screenshot?

screenshot 1

screenshot 2

I'm trying to create a section within the home_page.hbs template where we can post "news and updates". I noticed our default Guide Template seems to have included that at some point, but I couldn't find it in the code. Do you know how I could set something that looks like the "Product News and Updates" seen in the attached screenshot?

Can tickets created via Twitter mention, DM or like be closed without a response? Specifically thinking of scenarios in which a ticket is created by mistake or the mention/dm/like does not require a response. If so, what does that look like? Would the requester still get notified or is there a way to prevent that on a case by case?

How would I go about setting this up so that it groups multiple tags into a single group. Here's my use case:

I have a set of tags I want to track as a group, say:

tag_1
tag_2
tag_3

And I want to compare this group to another tag:

tag_4

Basically, I want to be able to pull up that group of tags and compare the overall count/volume to other tags.

Hi everyone,

Is there a way to set up a metric that can calculate the "Avg Number of Solved Tickets" and "Avg. Number of Updated Tickets" per "Hour"? I'm trying to use these metrics to determine how many tickets each agent is solved or updated (tracking these two separately) each hour to figure out daily ticket goals per person. Thanks1

Is there a way to change the "Attachment" placeholder text for the dropzone based on the selection in a specific field? We're trying to change the text based on the user selection of one of the dropdown menus in our contact form. We're also using dynamic text, so we'd want to be able to set that up with the dynamic string.

Based, on what I've read in the comments, the following should work to replace the placeholder with dynamic text, right? But, how do we make it so it is displayed based on a user's selection (similar to a conditional field).

If that isn't possible, is there a way to add the line of dynamic text below the dropzone based on the user's selection?