Chris Ryan

I hope this feature gets launched more quickly.

The comments from Zendesk staff about this feature request are pretty hard to believe! 

"No plans to support this feature" , etc.  

Clearly a feature to allow actions to update an internal comment as a part of a trigger is in demand based on the existence of multiple threads with users scrambling to configure their own setup through the API as well as requesting this feature. 

What is even more interesting is some of these threads have been around for a long time with inter-linking between mostly dead-end, unhelpful threads that pertain to this issue. 

Please Zendesk help support the needs of your clients by adding this feature formally and rolling it our to our accounts.