Kristof Van Kriekingen
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Atividade mais recente por Kristof Van Kriekingen-
Kristof Van Kriekingen comentou,
Hey David,I assume you have a user in your zendesk with the email alerts@m--------.com.If that user is an agent himself, you can modify all the triggers that send out mails by stating ' request is ...
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Kristof Van Kriekingen comentou,
@Sean, that would be good too, but we would want to rename the buttons then :P
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Kristof Van Kriekingen comentou,
@Jake, bad ofcourse. Then again if we could add some kind of satisfaction rating system into ' Solving tickets ' But instead of ' Good / Bad ' ---> ' Thank you / I need more help ' Wouldn't th...
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Kristof Van Kriekingen comentou,
@Tim well I'm all for automating aswell but when an agent has to review it, it's not automating ;P Tbh, I haven't looked into the button template yet due to being busy/holiday. Your 2e mark will...
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Kristof Van Kriekingen comentou,
@Simon I haven't joined this since the start but Planned doesn't mean it's instantly planned. It could have been on planned for a month or a year. I'm pretty sure if they had an ETA for this, they ...
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Kristof Van Kriekingen comentou,
@Colin , what are the consequences of sending an email from a no-reply email address. What if the customer still thinks that he is not helped and needs more feedback. Our customers have no issues w...
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Kristof Van Kriekingen comentou,
@Colin, true indeed. I believe there is no solution to this at all or ever possible. Since here and there will always be a leak. The text won't matter to us, they would still reply. We even go ...
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Kristof Van Kriekingen comentou,
@Charley Yup and it happens more often every day! ;P @Theo tackling this won't be easy ;P @Colin I see what you mean, that button or hyperlink would be nice but what if for example in our cas...
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Kristof Van Kriekingen comentou,
Make it so we can remove CC's for multiple options Remove specific users Remove specific agents Remove All Remove specific Groups/Teams Etc ...
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Kristof Van Kriekingen criou uma publicação,
Stopping the reopening tickets by a ' Thank you ' response.
Hello, What I mean by this is what we all experience. A customer creates a ticket and you solve the ticket like a boss and put the status on ' Solved '. Now the customer will see that you ma...