Stephen

1. Explore
2. ...
3. Building reports
4. Reporting on user and organization data with Explore

Are there any plans to add a native Organisation / User dataset to Zendesk Explore? I am curious, because it would be useful to build custom metrics / attributes based on update times for Ticket fi...

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• Stephen
• Criado 6 de dezembro de 2023 12:01
• 0 voto

1. Objects and rules
2. ...
3. Routing
4. Managing your omnichannel routing configuration

Hi Barry, sounds great - appreciate the feedback.

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• Stephen
• Criado 6 de dezembro de 2023 10:33
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi, Another one that jumps out to me on the list is tooltips - are these really being removed? Tooltips are still appearing on the Dashboards I have built in the beta builder.

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• Stephen
• Criado 5 de dezembro de 2023 18:38
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi, I have been using the beta builder a little bit more and it is coming along, but still missing features that I frequently use (some I know are coming - bookmarks, external sharing, linked filte...

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• Stephen
• Criado 5 de dezembro de 2023 17:48
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Calculating First Update Time after ticket was re-assigned to another group

+1 this would be a great feature to have.

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• Stephen
• Criado 5 de dezembro de 2023 14:15
• 0 voto

1. Objects and rules
2. ...
3. Routing
4. Managing your omnichannel routing configuration

Hi, Are there plans to allow for multiple routing configurations that may only apply to individual sets of Agents (either select based on Group or selected similar to assigning capacity rules)? I a...

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• Stephen
• Criado 1 de dezembro de 2023 11:54
• 0 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hi Anunay, I appreciate the feedback on this. Yes, just clearing fields and saving the ticket works, but my concern is once tickets are closed / archived tickets. Having no way to update the conten...

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• Stephen
• Criado 28 de novembro de 2023 09:11
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Hi, I have been using the Agent Home beta on my sandbox instance for the last couple of months. I signed up for the beta to be activated on my live instance of Zendesk, but I am still not seeing it...

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• Stephen
• Criado 27 de novembro de 2023 14:41
• 1 voto

1. Comunidade
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Hi, I signed up for this EAP at the beginning of November. Is there any updates on when this will be rolled out further? We have been using Omni-Channel routing for a month now and I am receiving f...

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• Stephen
• Criado 27 de novembro de 2023 12:46
• 0 voto

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Checking devices and applications that accessed your account

Hi, Two questions on this feature: Can an Admin on a Zendesk instance force this setting for all users in an instance? Can an Admin check to see which users have this setting enabled? So far I h...

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• Stephen
• Criado 27 de novembro de 2023 11:14
• 0 voto