
Stephen
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Atividade mais recente por Stephen-
Stephen comentou,
Are there any plans to add a native Organisation / User dataset to Zendesk Explore? I am curious, because it would be useful to build custom metrics / attributes based on update times for Ticket fi...
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Stephen comentou,
Hi Barry, sounds great - appreciate the feedback.
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Stephen comentou,
Hi, Another one that jumps out to me on the list is tooltips - are these really being removed? Tooltips are still appearing on the Dashboards I have built in the beta builder.
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Stephen comentou,
Hi, I have been using the beta builder a little bit more and it is coming along, but still missing features that I frequently use (some I know are coming - bookmarks, external sharing, linked filte...
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Stephen comentou,
+1 this would be a great feature to have.
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Stephen comentou,
Hi, Are there plans to allow for multiple routing configurations that may only apply to individual sets of Agents (either select based on Group or selected similar to assigning capacity rules)? I a...
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Stephen comentou,
Hi Anunay, I appreciate the feedback on this. Yes, just clearing fields and saving the ticket works, but my concern is once tickets are closed / archived tickets. Having no way to update the conten...
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Stephen comentou,
Hi, I have been using the Agent Home beta on my sandbox instance for the last couple of months. I signed up for the beta to be activated on my live instance of Zendesk, but I am still not seeing it...
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Stephen comentou,
Hi, I signed up for this EAP at the beginning of November. Is there any updates on when this will be rolled out further? We have been using Omni-Channel routing for a month now and I am receiving f...
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Stephen comentou,
Hi, Two questions on this feature: Can an Admin on a Zendesk instance force this setting for all users in an instance? Can an Admin check to see which users have this setting enabled? So far I h...