Stephen

1. Zendesk updates
2. Announcements
3. Announcing the macro suggestions EAP

+1 on Joel's comments - particularly around issues managing personal macros. I see lots of users have their own macros, which conflict with standards on global macros and can be destructive in term...

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• Stephen
• Criado 20 de janeiro de 2023 12:30
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

Hi Gorka, great to see some attention here - this would be an excellent feature to have brought forward. To what extent will you need to customize the look and feel of the notification? Backgroun...

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• Stephen
• Criado 9 de janeiro de 2023 17:36
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Thanks for the feedback Walter Bellante. Following CJ's comment above - the organisations I have worked with use Hidden Filters in that exact manner, in combination with Bookmarks. The demo for the...

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• Stephen
• Criado 9 de janeiro de 2023 14:47
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Counting agent comment updates

Hi, I have a similar question to Marta Lagut - would love to know the best practise for reporting on that kind of data. Best regards, Stephen

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• Stephen
• Criado 9 de janeiro de 2023 10:45
• 0 voto

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Hi, I have been playing around with the beta in our Sandbox and I am really impressed - I feel this gives a lot more control over how customers can filter requests. A few things I have noticed: I...

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• Stephen
• Criado 21 de dezembro de 2022 11:49
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

+1 this is definitely a needed feature.

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• Stephen
• Criado 15 de dezembro de 2022 15:01
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi, I have had the opportunity to play around with the new beta buiilder and it definitely seems like it will be much easier to build dashboards, however reiterating my comment from earlier in this...

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• Stephen
• Criado 13 de dezembro de 2022 11:56
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

+1 - I think this is a very necessary addition to the product.

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• Stephen
• Criado 9 de dezembro de 2022 16:53
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1 Adding support for this to be an attribute in Explore.

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• Stephen
• Criado 8 de dezembro de 2022 10:04
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Custom Roles in Explore

+1 - this would definitely help in gathering some insights on how are Light Agents are using Zendesk.

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• Stephen
• Criado 29 de novembro de 2022 10:36
• 0 voto