Stephen
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Stephen comentou,
+1 this is definitely a feature that needs to be considered.
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Stephen comentou,
Thanks Greg - appreciate the feedback.
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Stephen criou uma publicação,
Event Listener for Side Conversation
Hi, I am building an app that I would like to perform an action when a Side Conversation is created. Is there an event listener to catch when a Side Conversation has been created? If not is there a...
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Stephen criou uma publicação,
Check what type a Side Conversation is
Hi, In my organisation we use Side Conversations for creating Child Tickets (escalations to another team) and Emails (to third parties). I am building a small app that will list the Side Conversati...
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Stephen comentou,
Hi Toby Sterrett, We have started using Side Conversation - Child Tickets as a means to escalate tickets between our L1 and L2 Support teams. To keep the content consistent, we use a macro. However...
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Stephen comentou,
Hi, Great change to see - the page looks far more inline with Zendesk's general UI. Some feedback from my end (which is similar to other customer requests): Ability to sort on columns would be rea...
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Stephen comentou,
Hi, I am throwing my support in here for the ability to export tickets from the Support Portal. Martin has highlighted some of the key items that would be excellent for a customer to see. Ticket F...
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Stephen comentou,
Hi Ashwin Raju, Thanks for the feedback. I have put in an application - if it can only be enabled in the Sandbox, it would be appreciated.
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Stephen comentou,
HI Salvador Vazquez, I appreciate the reason for the changes and the goal of improved performance - I am hoping with the recently annouced increased views (https://support.zendesk.com/hc/en-us/comm...
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Stephen comentou,
Hi Shayan Moussawi, I as thinking of doing something similar, but I don't want to manage a heap of Triggers to achieve this and was hoping this EAP would help alleviate going that direction. I appr...