Hege Solheim
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Atividade mais recente por Hege Solheim-
Hege Solheim comentou,
Agree that this feature should be possible to disable. It should be possible to disable if one has a privacy concern regarding the translation. Also, since the feature isn't available across all ch...
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Hege Solheim comentou,
Agree with this feedback. It would be great to have a recovery-feature for deleted dashboards/reports, or perhaps a "middle" step where they are first deactivated before permanently deleted.
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Hege Solheim criou uma publicação,
Chat queue in new agent workspace
In the new agent workspace, our agents miss being able to see the chat and the customer before accepting it. In cases of repeat visitors to the chat, it would be neat that the agents could see this...
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Hege Solheim criou uma publicação,
Different colours for ticket tabs
RespondidaWhen working with multiple tabs, our agents find that it isn't easy to immediately identify which tab is the active one. It would be great if we could for example customize the UI colors for the ti...
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Hege Solheim criou uma publicação,
Bring additional customer information from chat into the new agent workspace
Our customer care agents find a lot of added value in the sidebar information that is available in the chat, where customer browser and platform is listed. Due to the nature of what we sell, havin...
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Hege Solheim comentou,
100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature.
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Hege Solheim comentou,
Thank you, that worked perfectly!
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Hege Solheim criou uma publicação,
Post internal comment with trigger
RespondidaI would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind. Our tickets are almost e...
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Hege Solheim comentou,
I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...
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Hege Solheim criou uma publicação,
Average wait time message in multiple languages
We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)