CJ Johnson

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Advanced Search app

I notice the app lacks a column for "Ticket Form", which seems odd. Any plans to include this future releases? 

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• CJ Johnson
• Criado 3 de fevereiro de 2023 13:48
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing idle timeout for unified agent statuses

Anne Ronalter Zendesk is closing out the old requests, and marking new ones"answered" when the community posts the very same request Josh has as Feedback: https://support.zendesk.com/hc/en-us/commu...

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• CJ Johnson
• Criado 31 de janeiro de 2023 15:23
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reports Automatically getting Filter on New Report

Gab Guinto Any chance there will be an announcement some time soon? 

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• CJ Johnson
• Criado 31 de janeiro de 2023 15:12
• 0 voto

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer

Edit: In case it's unclear, this feedback is specific to the Agent Productivity Reporting Template. I don't see anywhere to give feedback on this. Some feedback on this. Apologies if my tone is bru...

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• CJ Johnson
• Editado 31 de janeiro de 2023 15:08
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Request to get 'Variable filters' working in Explore

@Walter Bellante -- For me, this is not really an implementation that is useful, because: 1. It's only in a beta product that not everyone can even use. 2. The beta has no scheduling features, so y...

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• CJ Johnson
• Criado 31 de janeiro de 2023 14:12
• 3 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Routing ticket evenly among agents

No, there's not, unfortunately. Despite years of requests dating back to 2009, this is still not possible. https://support.zendesk.com/hc/en-us/community/posts/4409222757786-Round-Robin-assignmentT...

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• CJ Johnson
• Criado 30 de janeiro de 2023 16:21
• 1 voto

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. My forecast report is showing values less than zero

Dane If it's not possible, could you update the answer to reflect what should be done? The answer is literally saying to do the impossible thing -- that's why I posted my question. It's unclear how...

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• CJ Johnson
• Criado 30 de janeiro de 2023 08:44
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reports Automatically getting Filter on New Report

This is happening again and there is still no announcement. 

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• CJ Johnson
• Criado 27 de janeiro de 2023 10:56
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Dashboards personalized by agent

Chris Wooten Not implemented yet. There's some chatter on the "new" Dashboard builder around this, but they have made it clear they expect you to re-build every Dashboard on the "new" Dashboard bui...

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• CJ Johnson
• Criado 27 de janeiro de 2023 10:29
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Repost: Feature Request: Give Admins Ability to Change Agent Status

Very cool to find out that once more, I've been promised that a pain point we have, has a feature "definitely" coming, only to be told like a full year later that no, it's never been on the roadmap...

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• CJ Johnson
• Criado 27 de janeiro de 2023 09:04
• 0 voto