
Peter Hochstrasser
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Atividade mais recente por Peter Hochstrasser-
Peter Hochstrasser comentou,
Sorry to say, but this is so typical for Zendesk!We bill some support tickets, and we bill them monthly. The longest months sport 31 days here in Europe, and I heard that that's the same in the US ...
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Peter Hochstrasser comentou,
Für alle, die eMail Archive nicht sehen: Das ist Teil der Enterprise Lizenz. In Pro fehlt's.
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Peter Hochstrasser comentou,
Hi Howie Paul As Rafael Santos points out, that can be done. We use a standardized scheme for customers opting for application support, which works like this: our standard support is at support@ou...
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Peter Hochstrasser comentou,
Hi Max McCal In addition to the public mails, there are also internal mails, like those notifying followers of their tickets. Those, at this time, do not contain a link to the ticket, just the plai...
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Peter Hochstrasser comentou,
Yes. Exactly.
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Peter Hochstrasser comentou,
Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...
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Peter Hochstrasser comentou,
Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.
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Peter Hochstrasser comentou,
Good one, Josh!
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Peter Hochstrasser comentou,
Hi Carolline How about "- Reset -" in the list above?
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Peter Hochstrasser comentou,
Looking forward to it, Gary Beichler.