
Peter Hochstrasser
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Atividade mais recente por Peter Hochstrasser-
Peter Hochstrasser comentou,
Hi Gary BeichlerAny news from the API documentation regarding attachments?
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Peter Hochstrasser comentou,
Hi Gauri Pandit I migrated from Zendesk to Zendesk, which made some things a bit simpler. What do you mean by "bulk attachments"?In Zendesk, you have an arbitrary number of attachments per comment ...
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Peter Hochstrasser comentou,
Sorry, Kittle Kolson, but what consistency vision are you guys talking about? I just point out the utter chaos you call a user management UI for Support these days. For once at least, the past has ...
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Peter Hochstrasser comentou,
Hi Lisa Just saw your comment. You present a picture story of what I said in written form only, but you have not addressed the multiple redactions that occur in the ticket if you use the redacti...
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Peter Hochstrasser comentou,
Hi Origin- Abdelhameed It's all a matter of sequence. In your case, first create the environment, like custom fields, only then import the tickets.You can easily find the IDs of these fields once t...
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Peter Hochstrasser comentou,
Anyone wants to bet on how many more birthdays this request will receive in the comments? 10 would be nice, but I think that's just too quick to really hope for. BTW: is the "official commenter" ab...
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Peter Hochstrasser comentou,
Hi Caroline Scott It would be best if you find a way to do this in Zendesk using built-in functionality (Yes, that's me who uses lots of webhooks and API scripts to implement things Zendesk has "fo...
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Peter Hochstrasser comentou,
Hi Charmel Pace In your specific case, your suggestion makes sense. However, in the usual case, i.e. with standard mail subjects, this creates the usual subject problem with replies: Hello Re.: Hel...
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Peter Hochstrasser comentou,
Hi Nikita Did your colleague try to - use another browser - use a private tab or window? If he does and still has the same problem, can you let him log into Zendesk on your machine? I‘m trying to...
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Peter Hochstrasser comentou,
Hello Kolten Kittleson and Zendesk Support in general I did a quick test of the redaction capabilities of Zendesk natively.It is by no means equivalent to what your redaction app offers. Initially...