Peter Hochstrasser

1. Support
2. ...
3. General questions and issues about tickets
4. Can I stop a ticket from closing after 28 days?

Sorry to say, but this is so typical for Zendesk!We bill some support tickets, and we bill them monthly. The longest months sport 31 days here in Europe, and I heard that that's the same in the US ...

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• Peter Hochstrasser
• Criado 22 de março de 2023 08:32
• 0 voto

1. Comunidade
2. Deutsch Community
3. Mailversand aus Zendesk Support teilweise fehlerhaft

Für alle, die eMail Archive nicht sehen: Das ist Teil der Enterprise Lizenz. In Pro fehlt's.

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• Peter Hochstrasser
• Criado 28 de fevereiro de 2023 15:25
• 0 voto

1. Email
2. Getting started with email
3. Getting started with email - Part 1: How the email channel works

Hi Howie Paul As Rafael Santos points out, that can be done. We use a standardized scheme for customers opting for application support, which works like this: our standard support is at support@ou...

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• Peter Hochstrasser
• Criado 28 de fevereiro de 2023 15:18
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hi Max McCal In addition to the public mails, there are also internal mails, like those notifying followers of their tickets. Those, at this time, do not contain a link to the ticket, just the plai...

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• Peter Hochstrasser
• Criado 20 de fevereiro de 2023 13:58
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Yes. Exactly. 

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• Peter Hochstrasser
• Editado 19 de fevereiro de 2023 06:53
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...

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• Peter Hochstrasser
• Criado 2 de fevereiro de 2023 14:21
• 1 voto

1. Chat
2. ...
3. General questions about live chat
4. How do I enable or disable live chat or messaging in my Zendesk account?

Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.

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• Peter Hochstrasser
• Criado 19 de janeiro de 2023 08:51
• -1 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Bring back email/phone support - nobody likes Z Bot

Good one, Josh!  

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• Peter Hochstrasser
• Criado 18 de janeiro de 2023 09:47
• 2 votos

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hi Carolline How about "- Reset -" in the list above?

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• Peter Hochstrasser
• Criado 18 de janeiro de 2023 07:04
• 0 voto

1. Comunidade
2. Zendesk APIs
3. How to import tickets into Zendesk using the API

Looking forward to it, Gary Beichler.  

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• Peter Hochstrasser
• Criado 18 de janeiro de 2023 06:57
• 0 voto