Casey
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Casey comentou,
Hi there, Is anyone able to help with either removing this user or updating this user who's posting event information in our tickets? He was our Team Leader who has since moved on to greener pastur...
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Casey criou uma publicação,
ZenDesk Hotkey CTRL+ALT+M Not Working
Hello, For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard...
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Casey comentou,
Hi, One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich...
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Casey comentou,
Hi Sean, Our Slack Integration Endpoint has recently failed and was disabled due to the amount of failures, the 1st being recorded in Oct 2021 and the last before deactivation being recorded Dec 20...
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Casey comentou,
Hi David, We too have started to experience this particular failure for our Slack Integration Endpoint - the first error was logged October 28th: The link you provided for Ben no longer exists...
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Casey comentou,
Thanks Mira, unfortunately we aren't on a plan that supports Side Conversations :(
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Casey comentou,
Hello, Is there anyway for the ticket created via the Slack Channel and it's comment to automatically post as an internal note as opposed to a public comment? Thanks.
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Casey comentou,
Any takers for my request? Thanks.
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Casey criou uma publicação,
Public reply, Internal note - is it possible to code/add in a new tab for a particular department?
Hello Team, I was wondering if it's possible to code in or add another tab in addition to the 'Public reply' and 'Internal note' tabs already in the UI. The reason for this is we'd like to use this...
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Casey comentou,
Hello all, +1 from me too - this would be a great feature to have. I currently have a trigger to create a new ticket via http target/JSON method and would love to have a preselected macro populate ...