Casey
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Casey criou uma publicação,
Custom Pending for Tickets
Hello, I'd like to know if it is possible to arrange any ticket that is put into pending status between X and Y time of the day, to reopen at Z time of the day, 3 days later? Thank you.
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Casey comentou,
Hi Ahmed Zaid, Thanks for your response - this issue has been resolved after James' credentials were removed but not in the way you suggested by reauthorizing it - we reactivated an older Slack Int...
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Casey comentou,
Hi there, is there anyone at all that can assist with this? It also goes to say that the Administrator James in the pic above is no longer an Administrator, he left the role some time ago yet for s...
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Casey comentou,
Hi Lou, Yes, of course. This only started happening recently as well, which has us all quite stumped as to why it started happening: Thank you for taking a look into this!
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Casey criou uma publicação,
Our Slack Integration Trigger is reopening tickets
Hi, We've noticed recently that whenever we receive a SurveyPal CS Score from a Customer, the ticket opens as per usual, we review the score and feedback and if all is good, we solve. However, our ...
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Casey criou uma publicação,
ZenDesk 'Apply Macro' Lag
Hi, I've noticed recently that when I first log into Zendesk, my macro binds on my Naga Trinity Mouse work flawlessly (see screencast here: https://www.screencast.com/t/dcivKjAcjQT1). However, afte...
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Casey comentou,
Hi there, Is anyone able to help with either removing this user or updating this user who's posting event information in our tickets? He was our Team Leader who has since moved on to greener pastur...
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Casey criou uma publicação,
ZenDesk Hotkey CTRL+ALT+M Not Working
Hello, For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard...
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Casey comentou,
Hi, One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich...
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Casey comentou,
Hi Sean, Our Slack Integration Endpoint has recently failed and was disabled due to the amount of failures, the 1st being recorded in Oct 2021 and the last before deactivation being recorded Dec 20...