Casey

1. Comunidade
2. Zendesk Suite Q&A
3. Our Slack Integration Trigger is reopening tickets

Hi Ahmed Zaid, Thanks for your response - this issue has been resolved after James' credentials were removed but not in the way you suggested by reauthorizing it - we reactivated an older Slack Int...

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• Casey
• Criado 12 de janeiro de 2023 10:16
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Our Slack Integration Trigger is reopening tickets

Hi there, is there anyone at all that can assist with this? It also goes to say that the Administrator James in the pic above is no longer an Administrator, he left the role some time ago yet for s...

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• Casey
• Criado 5 de janeiro de 2023 08:47
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Our Slack Integration Trigger is reopening tickets

Hi Lou, Yes, of course. This only started happening recently as well, which has us all quite stumped as to why it started happening: Thank you for taking a look into this!

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• Casey
• Criado 21 de dezembro de 2022 04:52
• 0 voto

1. Agent guide
2. Ticket management
3. Viewing all events for ticket updates

Hi there, Is anyone able to help with either removing this user or updating this user who's posting event information in our tickets? He was our Team Leader who has since moved on to greener pastur...

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• Casey
• Criado 4 de julho de 2022 08:04
• 0 voto

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: March 2022

Hi, One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich...

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• Casey
• Criado 20 de março de 2022 06:44
• 0 voto

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Sean, Our Slack Integration Endpoint has recently failed and was disabled due to the amount of failures, the 1st being recorded in Oct 2021 and the last before deactivation being recorded Dec 20...

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• Casey
• Editado 28 de dezembro de 2021 05:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Slack Integration Endpoint API Target Failures

Hi David, We too have started to experience this particular failure for our Slack Integration Endpoint - the first error was logged October 28th:     The link you provided for Ben no longer exists...

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• Casey
• Criado 16 de dezembro de 2021 07:16
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Public reply, Internal note - is it possible to code/add in a new tab for a particular department?

Thanks Mira, unfortunately we aren't on a plan that supports Side Conversations :(

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• Casey
• Criado 7 de novembro de 2021 04:16
• 0 voto

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Hello, Is there anyway for the ticket created via the Slack Channel and it's comment to automatically post as an internal note as opposed to a public comment? Thanks.

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• Casey
• Criado 28 de outubro de 2021 07:45
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Public reply, Internal note - is it possible to code/add in a new tab for a particular department?

Any takers for my request? Thanks.

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• Casey
• Criado 28 de outubro de 2021 04:08
• 0 voto