Casey

1. Comunidade
2. Feedback - Ticketing System (Support)

Hello, I'd like to know if it is possible to arrange any ticket that is put into pending status between X and Y time of the day, to reopen at Z time of the day, 3 days later? Thank you.

• Casey
• Criado 23 de março de 2023 11:14
• 1 seguidor
• 0 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hi, We've noticed recently that whenever we receive a SurveyPal CS Score from a Customer, the ticket opens as per usual, we review the score and feedback and if all is good, we solve. However, our ...

• Casey
• Editado 20 de dezembro de 2022 10:52
• 4 seguidores
• 6 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hi, I've noticed recently that when I first log into Zendesk, my macro binds on my Naga Trinity Mouse work flawlessly (see screencast here: https://www.screencast.com/t/dcivKjAcjQT1). However, afte...

• Casey
• Criado 20 de dezembro de 2022 09:48
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hello, For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard...

• Casey
• Editado 12 de abril de 2022 04:52
• 3 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hello Team, I was wondering if it's possible to code in or add another tab in addition to the 'Public reply' and 'Internal note' tabs already in the UI. The reason for this is we'd like to use this...

• Casey
• Criado 21 de outubro de 2021 07:53
• 2 seguidores
• 3 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hello, I've followed the instructions over here and have created a new ticket automatically using the http target + JSON method:JSON body:{"ticket": { "subject": "DealDash FedEx Claim Request: {{ti...

• Casey
• Criado 22 de março de 2021 06:06
• 2 seguidores
• 2 comentários
• 0 voto