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Darren Taylor

Entrou em 15 de abr. de 2021

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Última atividade em 07 de jan. de 2025

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Darren Taylor comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

Exibir comentário · Publicado 07 de jan. de 2025 · Darren Taylor

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Darren Taylor comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

Exibir comentário · Publicado 18 de out. de 2024 · Darren Taylor

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Darren Taylor comentou,

ComentárioTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

Exibir comentário · Publicado 19 de set. de 2024 · Darren Taylor

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Darren Taylor comentou,

ComentárioGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

Exibir comentário · Publicado 11 de jun. de 2024 · Darren Taylor

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Darren Taylor comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

Exibir comentário · Publicado 09 de mai. de 2024 · Darren Taylor

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Darren Taylor criou uma publicação,

Publicação Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Publicado 01 de mai. de 2024 · Darren Taylor

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Darren Taylor criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Publicado 18 de mar. de 2024 · Darren Taylor

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Darren Taylor comentou,

Comentário na comunidade Q&A - Account and billing

What's going on? I raised this on 9th Jan.

Exibir comentário · Publicado 14 de fev. de 2024 · Darren Taylor

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Darren Taylor comentou,

Comentário na comunidade Q&A - Reporting and analytics

That's great. Thanks for the workaround.

Exibir comentário · Publicado 13 de fev. de 2024 · Darren Taylor

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Darren Taylor comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

Exibir comentário · Publicado 12 de fev. de 2024 · Darren Taylor

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