Hello.

At present, when a ticket is created by email, if the email address of the requester corresponds to a domain entered in an organisation, the system automatically attaches the requester to the organisation concerned.

However, when an email address is added to a user who has already been created (following an incoming call, for example, where only the telephone number is given), even if the domain is known, the system does not automatically link the requester to the organisation concerned. Worse still, the system visually suggests recreating a new organisation (‘xxx (create)’). The same applies when a new user is created without going through a ticket. This contributes to the duplication of organisations.

Does anything exist on this subject? Or is development already underway?

And another idea for avoiding duplicate organisations: as with emails, which can't exist in duplicate, the same domain shouldn't be entered across several organisations.

If necessary, I'll create an evolution request, as I haven't found any that already exist, but before it's voted on and worked on, it could take a long time, so I'll check first to see if anything is possible or in progress. Thanks