Anne-Flore Caire

1. Support
2. ...
3. Multiple language support
4. Translating ticket fields using dynamic content

Hello,Our Zendesk Support uses French by default, and we've created dynamic content in English.When I change the language of my Agent account to English, then I export our tickets in CSV format, th...

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• Anne-Flore Caire
• Criado 19 de maio de 2021 14:13
• 0 voto

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Hello I also need to know if there is a way to change the default language of each record by import, without having to do it manually? I have done several tests by changing the "Default language" i...

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• Anne-Flore Caire
• Criado 19 de maio de 2021 09:45
• 0 voto

1. Guide de l’agent
2. Automatisation des tickets et collaboration
3. Utilisation des macros pour la mise à jour des tickets

Bonjour, Il y a un affichage du nombre d'utilisation dans les 7 derniers jours. Est ce possible de personnaliser la durée à prendre en compte pour l'affichage ? (souhait de voir sur les 6 derniers ...

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• Anne-Flore Caire
• Criado 7 de maio de 2021 16:08
• 0 voto

1. Agent guide
2. Ticket basics
3. Working with problem and incident tickets

Hello, I have to identify the "Incident" tickets which are link or not no a "Problem" Ticket. But I don't see any condition in triggers, nor tag to do that. It was difficult to read all the comment...

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• Anne-Flore Caire
• Criado 3 de fevereiro de 2021 13:41
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

Hello, We are also interested by a evolution to make available the functionality when transferring to a Group. An another way could be to display in the "Agents list", the list of the agents includ...

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• Anne-Flore Caire
• Criado 28 de janeiro de 2021 12:55
• 1 voto

1. E-mail
2. ...
3. Formatage et personnalisation de vos e-mails
4. Changer la police de caractères de votre modèle d'e-mail

Bonjour,  Merci pour l'article ! ça marche bien pour le texte de contenu mais je n'arrive pas à modifier la typo des balises systèmes incluant le nom du collaborateur et la date.  Quand j'affiche l...

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• Anne-Flore Caire
• Criado 22 de janeiro de 2021 15:56
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

Very very interested too !!!

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• Anne-Flore Caire
• Criado 11 de dezembro de 2020 12:46
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk autopopulates major domains such as outlook.com in the New organization creation screen

Hello, We have the same problem.And we can't control automaticaly this field! A user mistakenly validated the domain "gmail.com" on an organization and all tickets sent from email addresses from th...

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• Anne-Flore Caire
• Criado 1 de dezembro de 2020 13:58
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

Also +1. Why subscribe to a product like zendesk, if the responses we can provide to our customers are of LOWER QUALITY than those sent by a normal messaging tool ? And the same for side conversati...

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• Anne-Flore Caire
• Criado 4 de outubro de 2020 14:13
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. feature request: cc function on side conversations

How do I vote for this essential feature that my agents also need ?

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• Anne-Flore Caire
• Criado 4 de outubro de 2020 13:56
• 0 voto