Anne-Flore Caire
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Anne-Flore Caire comentou,
Hello. How do we manage the translation of type names?
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Anne-Flore Caire comentou,
Thank you. I await your news
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Anne-Flore Caire criou uma publicação,
Allow call transfers or add a third party with a light agent never connected in Zendesk
RespondidaThe observation is as follows:- Light agents do not have Talk access and use rights - Their user file exists and often has a telephone number, so it's not in Zendesk - When we try to transfer a cal...
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Anne-Flore Caire comentou,
Hi For some tickets, we have an error message: "Clone Ticket: A problem occurred while cloning ticket #xxxxx. Try again." Are there any explanations or ticket conditions that are causing the bug? B...
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Anne-Flore Caire comentou,
To complete my feedback, another lack in the triggers in particular, are the conditions especially on phone calls. I don't know about the other channels other than email, but for telephony for exam...
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Anne-Flore Caire comentou,
Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...
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Anne-Flore Caire comentou,
Also need to have a filter on the "Call agent group" (and "Leg agent group"). The use-case is the following: I need to output outbound call statistics for a team, and I can't even easily output the...
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Anne-Flore Caire comentou,
Merci Gabriel Manlapig pour le retour Malheureusement, les solutions proposées sont de changer la stratégie d'acception des sollicitations et l'API, ce qui n'est pas possible pour nous. Tant pis, o...
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Anne-Flore Caire comentou,
Quelles sont les limites de ces listes ? Car nous ne pouvons plus enregistrer de nouvelles adresses emails en liste autorisée, donc je vais procéder à du ménage pour avoir le maximum de domaine et ...
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Anne-Flore Caire comentou,
The recommendation is to downgrade an agent to a suspended end user but for the Zendesk clients who use Explore and have agent lights then it is better to downgrade an agent to a suspended agent li...