Anne-Flore Caire

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

What will trigger the need for you to merge an org? When the client companies do not have a specific domain name because they use a general email client (gmail...) and and we only find out later th...

• Visualizar comentário
• Anne-Flore Caire
• Criado 22 de abril de 2022 13:30
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Agent Workspace - recipients of emails not visible

Our company has just switched over, and noticed this major inconvenience, which does not appear on the information pages about the new workspace. You can't easily see the recipients of emails neith...

• Visualizar comentário
• Anne-Flore Caire
• Criado 23 de maio de 2022 15:39
• 2 votos

1. Actualités et mises à jour des produits
2. Nouveauté
3. Annonce : modifications de la pagination des vues et du tri des pages du profil d’utilisateur

Pour les actions de contrôle que font quotidiennement les responsables et administrateur, le fait de perdre le tri que les colonnes comme "demandeur" (qui permet d'identifier les tickets en doublon...

• Visualizar comentário
• Anne-Flore Caire
• Criado 28 de abril de 2022 07:16
• 2 votos

1. Comunidade
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

@... When can we expect this delivery?

• Visualizar comentário
• Anne-Flore Caire
• Criado 5 de outubro de 2021 07:00
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...

• Visualizar comentário
• Anne-Flore Caire
• Criado 4 de maio de 2023 13:02
• 1 voto

1. Support
2. ...
3. Best practices and recipes
4. Best practices for removing agents

The recommendation is to downgrade an agent to a suspended end user but for the Zendesk clients who use Explore and have agent lights then it is better to downgrade an agent to a suspended agent li...

• Visualizar comentário
• Anne-Flore Caire
• Criado 20 de março de 2023 08:11
• 1 voto

1. Agent guide
2. Ticket basics
3. Using CCs and followers

Further to my previous post, the feature came to us today.  I just tested the BCC quickly and it's what I feared: if the agent doesn't do a complementary manipulation, the recipient of the side con...

• Visualizar comentário
• Anne-Flore Caire
• Criado 23 de novembro de 2022 13:23
• 1 voto

1. Comunidade
2. Feedback - Admin Center
3. new Team members page

Hi Tom Dupuche Personally, I use the creation date to identify who took a licence last because we are very precise about the number of licences, and when I think I still have a licence available, a...

• Visualizar comentário
• Anne-Flore Caire
• Criado 1 de junho de 2022 12:11
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Alphabetical sorting of ticket field values translated by dynamic content

Hi Riccardo Centomo Instead of the value of the field, we have put the dynamic content previously created with all its translations.Since we worked on already existing fields, 2 important returns t...

• Visualizar comentário
• Anne-Flore Caire
• Criado 20 de janeiro de 2022 16:37
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk autopopulates major domains such as outlook.com in the New organization creation screen

Hello, We have the same problem.And we can't control automaticaly this field! A user mistakenly validated the domain "gmail.com" on an organization and all tickets sent from email addresses from th...

• Visualizar comentário
• Anne-Flore Caire
• Criado 1 de dezembro de 2020 13:58
• 1 voto