Anne-Flore Caire
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Votos em atividade por Anne-Flore Caire-
Wrong displayed destination adress email in side conversation - Needs a fix
In the use case below - transfered Mail on Side conversation - the displayed destination email address in the side conversation is wrong ! And it is not a bug for Zendesk, so I create this post to ...
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Alphabetical sorting of ticket field values translated by dynamic content
At present, when using dynamic content in ticket field values, it is not possible to set up an alphabetical sorting that would adapt to the different translations. As the values are not the same ac...
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Allow call transfers or add a third party with a light agent never connected in Zendesk
RespondidaThe observation is as follows:- Light agents do not have Talk access and use rights - Their user file exists and often has a telephone number, so it's not in Zendesk - When we try to transfer a cal...
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After a group, need an overflow routing to an IVR
Hello We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this. Hoping that others may hav...