Mark Powell
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Atividade mais recente por Mark Powell-
Mark Powell comentou,
FYI we also discovered this business critical functionality was down without being notified. Raised this in Jan 2022. https://support.zendesk.com/hc/en-us/community/posts/4415881440410-Notification...
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Mark Powell criou uma publicação,
Notifications for when a Salesforce integration data sync fails
The Accounts to Organizations data sync for our Salesforce integration failed recently but we had no idea because we weren't notified. We found out days later and then re-enabled it, but by then we...
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Mark Powell comentou,
Agree on keeping "XX of XX seats used". Agree on columns for Team Members list. Also, I've raised an issue for Exporting from the Team Members page. https://support.zendesk.com/hc/en-us/community/p...
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Mark Powell criou uma publicação,
Export button on new Team Members page
ConcluídaIn order to meet audits, we need to be able to get access control lists of all agents in Zendesk. The Team Members has decent filters to be able to do this, but we really need an Export button. Thi...
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Mark Powell comentou,
There's a workaround, using Dynamic Content, to get the CC to be added so they receive the first update. https://support.zendesk.com/hc/en-us/articles/203661206-How-can-I-reveal-CCs-in-a-notificati...
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Mark Powell criou uma publicação,
Share queries without having to add to a dashboard
We need to be able to share individual queries with users/groups. Having to add these to a dashboard and then share the dashboard is unwieldy. It's also not great for admins already managing numero...
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Mark Powell criou uma publicação,
Collaborating on dashboards/queries
We have found having multiple administrators globally is very difficult to collaborate well on queries and dashboards. When one person has a query or dashboard open, the other administrators are no...
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Mark Powell criou uma publicação,
A better way to manage attributes and metrics
In Insights (GoodData) we had a "Manage" section and we could see listed all the attributes and metrics (default and customised). This was a very important area, where we could keep track and ...
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Mark Powell criou uma publicação,
Share dashboards without notification
ConcluídaWe have a need to release several dashboards to a large number of people (200+) in Explore, but we don't want to notify them, as they will get several notifications and this will appear very spam-l...
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Mark Powell comentou,
@Julian Lasser Hi. In our case we have a frontend UI & backend which is synced with Zendesk; it uses REST to create the tickets in Zendesk. We store all our customer contracts in the backend (inclu...