Jessica Strozyk
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Atividade recente por Jessica Strozyk-
Hi Hope, I think this might be because you are using "sum" as an aggregator. So it just adds up all the IDs.
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That's unfortunate. I liked having a self-updating status on the current ticket situation. The time-bound metrics are not really that informative.
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Hi @..., Thanks for the tip. I had created a separate post about this and got the same advice. You are right, it seems redundant, that's why I didn't think of it. With the added filter I can report...
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Hello @..., Thanks for the help! I am very aware of that 50000 row limit, since I hit it pretty much every time when I create a query using custom metrics in the updates dataset. Usually I can sol...
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I have a similar issue. I have created a standard calculated metric in the same way described above: If I apply this to the data of one individual day it returns a number, however, as soon as I in...
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Thank you so much! I had tried ID and name before, but not value. I am still quite new to zendesk, so I'm only starting to understand its quirks.
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Hi Marie-Cathrine, Since you were such a great help last time around, I was wondering if you also know how I can access changes in custom field options. More specifically, I want to track a change ...
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Hi Marie-Cathrine, That way it worked. Thanks a lot for your help!
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Too bad. I agree with you then. This should be added.
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If I understood your problem correctly, I think there might be a workaround. You can add another filter with the agent names and exclude the NULL, hide that filter, and create a (hidden) bookmark w...