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Greg Williams

Entrou em 15 de abr. de 2021

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Última atividade em 27 de out. de 2021

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Greg Williams comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

Exibir comentário · Publicado 23 de jan. de 2021 · Greg Williams

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Greg Williams comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

Exibir comentário · Publicado 21 de jan. de 2021 · Greg Williams

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Greg Williams criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

Publicado 20 de jan. de 2021 · Greg Williams

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Greg Williams criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

Publicado 20 de jan. de 2021 · Greg Williams

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Greg Williams comentou,

ComentárioFormatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

Exibir comentário · Publicado 19 de jan. de 2021 · Greg Williams

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Greg Williams criou uma publicação,

Publicação Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

Publicado 31 de dez. de 2020 · Greg Williams

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