蘇詩婷

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Agent Workspace does not default back to Internal Note after sending reply

Me too. Please improve it.

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• 蘇詩婷
• Criado 7 de setembro de 2021 10:13
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Explore - Audit Log with list of changes

we need edit log of explore, too.

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• 蘇詩婷
• Criado 20 de agosto de 2021 02:54
• 3 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Query Audit Logs

+1 wnat the log of query&dashboard

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• 蘇詩婷
• Criado 20 de agosto de 2021 02:54
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. I want a filter in the Explore attribute

@... Oh, Thank you very much!! I tried your formula and it successed! So helpful tips. Thanks again.

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• 蘇詩婷
• Criado 7 de maio de 2021 02:14
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

「select an address」についていくつか意見があります。1.　二人のエージェントが同じチケットを開いた場合、片方が「select an address」の内容を変更しても、もう一人の画面上のアプリパネルでリアルタイムで表示されません。これをリアルタイムで反映するようお願いします。 2.　トリガで「select an address」の内容を条件として設定できるようにしてほしいで...

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• 蘇詩婷
• Criado 6 de maio de 2021 08:03
• 4 votos

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Showing predefined answers for custom field values in your Help Center webform

Yes, I added the 2nd part of the script . Thanks for your kind help!I will try to contact you via the widget. Thanks again.

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• 蘇詩婷
• Criado 22 de fevereiro de 2021 06:28
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Showing predefined answers for custom field values in your Help Center webform

Hi, Andrei Kamarouski, Thanks for the reply. Follow your iustruction, I try to create a ticket field with just 4 selections and write the code in template like this (sorry for the Japanese tag),  b...

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• 蘇詩婷
• Criado 19 de fevereiro de 2021 10:06
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Showing predefined answers for custom field values in your Help Center webform

Hi, Andrei Thank you for share it! I want to try it in our Zendesk but failed, can you please help me to clarify it? ・After download the CSV and fill in the answer, should I upload this CSV file to...

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• 蘇詩婷
• Criado 19 de fevereiro de 2021 09:25
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Zendesk Clone Ticket App Enhancement

Hi, we hope this app can let us choose which comment that we want to clone. Or  at least clones the latest comment instead of the oldest comment.

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• 蘇詩婷
• Criado 15 de fevereiro de 2021 02:07
• 0 voto

1. Comunidade
2. 日本語 コミュニティ
3. ビューですぐに添付ファイルの有無を確認する方法がありますか

立松さん   コメントありがとうございます！ ご紹介いただいたアプリはいいですね。 チケット内に直接ファイルを表示させるではなくURLを表示する用にしています。 サンドボックスで試してみたいと思います。ありがとうございました。

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• 蘇詩婷
• Criado 8 de fevereiro de 2021 07:34
• 0 voto