Dana
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Dana comentou,
Hi Is there a way to suppress an email being sent to the ticket assignee when a side conversation is being replied to via a child ticket? ie: Tier 3 engaging Programming via Side conversation "Tic...
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Dana criou uma publicação,
Create a New Side Conversation Including Comment from a Different Side Conversation
Feature Request Summary: To be able to attach comments from a different side conversation that is still within the same ticket. Description/Use Cases: Mode of Operation: We engage a partner we...
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Dana comentou,
Hi Is there a way to start a new side conversation from the original ticket, adding comments from a different side conversation? Mode of Operation: We engage a partner we are integrating with and...
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Dana comentou,
Added to that.... Once the information is entered, the format would default to the format in the rest of the document is.
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Dana comentou,
We had a process where we would create a side conversation and sent it to our support email address, coping the second issue, theoretically starting a new ticket. However, when the client replies ...
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Dana comentou,
I did not see a post in the Feedback topic so I have created one.
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Dana criou uma publicação,
phishing_risk_Zendesk
Please remove this as a default and add it as a button in the settings. Too many of our tickets are getting flagged with this tag that are erroneous. This should be set as an option, to a requirem...
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Dana comentou,
I would like to use Guide for internal processes. Is there a way that we can restrict access from anonymous users? My fear is our clients/competitors will easily figure out our URL for Guide and be...
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Dana comentou,
We are trying to add comments to a side conversation and it does not return all the ticket comments. Is this due to the character limit (there are a lot of comments on this ticket)? Please advise.
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Dana comentou,
Hi all I am asking for a workaround. If a ticket is solved and a light agent that is a cc responds, the ticket does not change to Open and therefore, is never actioned. I am looking for a trigger ...