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Jay K
Entrou em 15 de abr. de 2021
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Última atividade em 14 de dez. de 2023
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Atividade mais recente por Jay K
Jay K comentou,
Paxton Cooper Idea to move this app into the core product. This functionality should be built into the field manager functions in the Admin panel
Exibir comentário · Publicado 14 de dez. de 2023 · Jay K
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Jay K criou uma publicação,
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
Publicado 06 de dez. de 2023 · Jay K
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Jay K comentou,
Chris Fassano Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...
Exibir comentário · Publicado 04 de ago. de 2022 · Jay K
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Jay K comentou,
@... Will you get this information added to a HC article? Seems like a BIG gap in knowledge sharing with your customers.
cc: Jafar Al-Hassan
Exibir comentário · Publicado 04 de ago. de 2022 · Jay K
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Jay K comentou,
Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?
We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use. Works well..
Exibir comentário · Editado 03 de ago. de 2022 · Jay K
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Jay K comentou,
Hi. Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/
Exibir comentário · Publicado 03 de ago. de 2022 · Jay K
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Jay K comentou,
@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields...
Exibir comentário · Publicado 23 de fev. de 2022 · Jay K
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Jay K comentou,
Agree, this should be added. Surprise this takes months to implement? Seems like it should be pretty easy?
Exibir comentário · Publicado 12 de jan. de 2022 · Jay K
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Jay K criou uma publicação,
Couldn't really find the right board to make this post, so I picked one with more traffic. :)
We're looking to hire a Customer Service, Operations Manager - Tools and Process. Please forward to anyone you might think would be interested.
Cheers!
See job posting below.
https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f
Thx
Jay
Publicado 01 de mar. de 2021 · Jay K
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Jay K comentou,
@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer. See the post by Chris Fassano
Exibir comentário · Publicado 20 de jan. de 2021 · Jay K
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