Jay McCormack
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Jay McCormack criou uma publicação,
Identifying a VIP Organization On The Ticket
We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ticket is from a VIP customer. Tagging the VIP orgnizations is an easy thing ...
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Jay McCormack comentou,
thanks for the response. I'll take a look at this.
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Jay McCormack criou uma publicação,
Standard Calculated Attribute to combine Ticket Channel
It's been a while since I've written a Standard Calculated Attribute and I'm failing miserably. I need to combine the "Email" and "Web" values of the Ticket Channel attribute. Any guidance would be...
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Jay McCormack comentou,
Hey, that was it. Actually, once I changed the "metrics" to tickets updated" and the filter to "update - timestamp" it all fell into place. A big THANK YOU for this.
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Jay McCormack comentou,
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Jay McCormack comentou,
No, because the ticket is getting updated during "this week" but the CSAT score was given back in October. So I need to filter on when the CSAT score was actually given.
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Jay McCormack comentou,
Pedro Rodrigues (opservator.com) that's not giving me the results. I created that exact standard calculated attribute and added it to the report. I then excluded NULL values and the "old bad CSAT" ...
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Jay McCormack comentou,
let me take a look at this. Thanks.
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Jay McCormack criou uma publicação,
Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.
RespondidaI want to report on CSAT's REPORTED in a given time frame. For instance "show me all the tickets that got a CSAT this week" My problem is that I'm using "solved date" and that's not quite right. F...
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Jay McCormack comentou,
Norman Knoche How are you dealing with the move of data from Zendesk to FreshDesk?