MineralTree | Support
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Atividade recente por MineralTree | Support-
We use 2 ticket custom fields that are also required for resolution. They are both drop down types. One field is "classification" where the agent must select a classification, for instance "Login::...
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What I need to do is combine two 'channels' into one. We consider "Web" and "Email" as the same channel. Right now my reporting looks like this... I want to add Web+Email so I show them as o...
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thanks for the response. I'll take a look at this.
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Hey, that was it. Actually, once I changed the "metrics" to tickets updated" and the filter to "update - timestamp" it all fell into place. A big THANK YOU for this.
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No, because the ticket is getting updated during "this week" but the CSAT score was given back in October. So I need to filter on when the CSAT score was actually given.
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Pedro Rodrigues (opservator.com) that's not giving me the results. I created that exact standard calculated attribute and added it to the report. I then excluded NULL values and the "old bad CSAT" ...
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let me take a look at this. Thanks.
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Norman Knoche How are you dealing with the move of data from Zendesk to FreshDesk?
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Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...