mccabe.tonna
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mccabe.tonna comentou,
@Andrew If their primary email is verified; you can search your user functions. this looks promising via API https://developer.zendesk.com/api-reference/ticketing/users/user_identities/#make-ident...
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mccabe.tonna comentou,
@Andrew can you give an example of what you're looking to achieve?
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mccabe.tonna comentou,
the checkbox logic should actually be swapped. {% if ticket.ticket_field_<insert field_id here> contains 0 %} checkbox is unchecked {% else %} checkbox is checked {% endif %} should actually be {% ...
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mccabe.tonna comentou,
@Ali van de Poll I had a similar issue where the user's name was either their name or their email address Instead of having a separate field, why not utilize the requester's name? I created a liqu...
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mccabe.tonna comentou,
@... in your help-center, go to your theming, customize, edit code (bottom) access your script.js function and plop this in there. Then submit This will hide the form selector IF they end up on thi...
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mccabe.tonna comentou,
@... which field are you trying to hide? What Do You Need Help With? or the form?
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mccabe.tonna comentou,
@Administradores IZA Great!, you can add multiple objects within that get function [array], then when setting values, point each variable to each item in the array
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mccabe.tonna comentou,
@ryan Can you screenshot the triggers that are firing when a ticket is made? Ticket Created (1st trigger) This trigger at bottom (this is the "your request was received) (note this trigger do...
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mccabe.tonna comentou,
Hi Ryan, Oh try this - try swapping the order of your triggers around. (i had a long hypothesis written up, but this might be a quicker solution) My order is set the No-reply with the target th...
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mccabe.tonna comentou,
Okay so the email should not go out on the Ticket is received Trigger. Notify the target after your ticket is updated using the first trigger Does that make sense?