Julio Cesar

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customizing Ticket Statistics in agent home tabs

This would be awesome for sure Yvonne Panarin. I suggest you to copy and paste it on a feedback page like the Ticketing System one, I guess. Feedback - Ticketing System (Support) – Zendesk help.

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• Julio Cesar
• Criado 24 de novembro de 2021 17:40
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Tip: Collapsible headers in articles or templates (accordions)

Awesome job Trapta Singh, just implemented it in a critical article that we have here, thank you so much for sharing.

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• Julio Cesar
• Criado 23 de novembro de 2021 18:51
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Single email for the group

@..., tivemos esse problema por aqui também e resolvemos com esse APP aqui: Reply to Email Selector App Integration with Zendesk Support. Você pode utilizar esse APP gratuitamente utilizando o códi...

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• Julio Cesar
• Criado 9 de setembro de 2021 12:10
• 0 voto

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

Thank you @... :)

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• Julio Cesar
• Criado 9 de julho de 2021 11:22
• 0 voto

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

I can't find this option either in Settings > Ticket. Please, reach out to me to enable this feature ASAP.

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• Julio Cesar
• Criado 9 de julho de 2021 10:55
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

@..., this is so true! I hope they'll read and solve what you said ASAP.

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• Julio Cesar
• Criado 8 de julho de 2021 17:15
• 1 voto

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding Facebook Messenger channels

@..., you can route messages from multiple Facebook pages to differents groups by chosing a different brand for each facebook page. I don't know if this could help you, but it did help here.

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• Julio Cesar
• Criado 7 de julho de 2021 15:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Light Agents should be allowed to create views

@..., totally agree with you..

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• Julio Cesar
• Criado 24 de março de 2021 21:30
• 0 voto

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

I'd like to know when it'll become available too

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• Julio Cesar
• Criado 12 de março de 2021 20:02
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Do we have any feedback about this? Markdown is really important in our signatures for side convesations :(

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• Julio Cesar
• Criado 10 de março de 2021 23:10
• 1 voto