Jessica Sills
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Atividade mais recente por Jessica Sills-
Jessica Sills criou uma publicação,
Feedback: Increase Bulk Edit Limitation
Feature Request Summary: Zendesk Support should increase the bulk edit limitation beyond 100, or give the option to increase the limitation in the Admin Center. Description/Use Cases: We have m...
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Jessica Sills comentou,
+1 for a feature to disable the translate bar. We pay for a third party app for our translation services. Our agents tend to automatically use the Google Translate bar instead of our third party se...
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Jessica Sills comentou,
Hi there! I like the look of the new Team Members page but I have some feedback about functionality. As an admin, I need to be able to delete agents semi regularly. On the old Team Members page, I ...
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Jessica Sills comentou,
Hi there! How do you delete a group in Sell? I created a group to test something, but I no longer need it, and don't want it to be visible as an option anymore. Thanks!
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Jessica Sills comentou,
Thank you so much for this clarification! It helps a lot. If I could put in a word for a feature request, it would be nice if the web widget always informed the user that there are no agents curren...
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Jessica Sills criou uma publicação,
Help Center Web Widget and DIgital Line Trouble
Hi there, We are encountering some inconsistencies when testing with our Help Center Web Widget and Talk Digital Line set up. As mentioned, we have a Talk Digital Line set up, Talk enabled in our H...
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Jessica Sills criou uma publicação,
Talk calls ending in Help Center Web Widget
RespondidaHi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigate away from the page that they started the call on, it ends the call. Is this ...
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Jessica Sills comentou,
We would love to see this update as well. Forcing our customers to scroll through a huge list of values is not great.
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Jessica Sills criou uma publicação,
Help Center Templates: Get manifest.json contents in script.js
Hi there, I know that manifest.json contents are retrievable in the CSS and HTML files of the Help Center templates, but can I somehow also get manifest settings from within script.js? If so, how? ...
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Jessica Sills comentou,
I am seconding this request. We are trying to make all of our sites, including the Help Center ones, GDPR compliant. The article that I found by Zendesk here: https://support.zendesk.com/hc/en-us/a...