Abigail Iliesi
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Abigail Iliesi comentou,
I've already posted a comment and created a community post about this issue, but I want to add to this thread as well for visibility's sake. It'd be great if an upcoming beta could provide us with ...
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Abigail Iliesi criou uma publicação,
Ability to reference Followers within Triggers, Automations, Views, Macros, etc.
The fact that active followers only receive notifications when ticket updates occur has caused major disruption to our workflow. Ideally I'd like agents to be notified every time they're manually a...
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Abigail Iliesi criou uma publicação,
Require CAPTCHA verification before users can submit a form through the Web Widget.
The company I work for is interested in adding Zendesk's Web Widget to their official website. Being an extremely security-conscious company, however, I cannot move forward with the Web Widget inst...
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Abigail Iliesi comentou,
What are the most important use cases for this? For my company, 1 and 2. But 3 is valid as well. It's disappointing to see that the Zendesk community has been consistently asking for this feature ...