Billie Harland
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Billie Harland comentou,
Realistically, the answer is pretty simple Gaurav Parbat: all fields on closed (archived) tickets need to be editable by administrators. That may be daunting but it's our customer data and not only...
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Billie Harland comentou,
Absolutely Rich, no slight intended on my part. Verifying the claim is a responsible and reasonable thing to do. I remain hopeful that Zendesk will take this seriously, good luck to you!
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Billie Harland comentou,
Rich, I appreciate your wanting some verification of the claim but Johan is correct. As I noted, in this very thread, back in 2020: "The most absurd part is that this has been an issue for 12 YEARS...
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Billie Harland comentou,
This has been a product defect in Zendesk for 13 years now:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hundreds o...
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Billie Harland comentou,
The most absurd part is that this has been an issue for 12 YEARS:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hund...
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Billie Harland comentou,
This is a serious product gap and undermines what limited value Zendesk has for reporting on ticket trends or historical support engagement (especially using outside systems). I see that post '2034...