Billie Harland

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This has been a product defect in Zendesk for 13 years now:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hundreds o...

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• Billie Harland
• Criado 7 de junho de 2022 19:12
• 8 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

The most absurd part is that this has been an issue for 12 YEARS:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hund...

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• Billie Harland
• Criado 12 de novembro de 2020 17:38
• 15 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This is a serious product gap and undermines what limited value Zendesk has for reporting on ticket trends or historical support engagement (especially using outside systems). I see that post '2034...

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• Billie Harland
• Editado 8 de novembro de 2022 18:43
• 25 votos