Serge BERTAINA DUBOIS
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Serge BERTAINA DUBOIS comentou,
+1 A must have !!
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Serge BERTAINA DUBOIS criou uma publicação,
Change the colors of Custom Status on the help-center
Hi all ! It seems possible to change the ticket status color of tickets on the requests page with css.It works fine, but only the status category seems to be available.Is it possible to change the ...
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Serge BERTAINA DUBOIS criou uma publicação,
Lasted Article of {{#each promoted_articles}}
RespondidaHello everyone! Is there a way to limit the number of articles to display in the {{#each promoted_articles}} loopI would ideally like to have at the top of my home page the last promoted article (a...
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Serge BERTAINA DUBOIS comentou,
Hi Anggara Use Update Ticket Api : https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket And Json : {"ticket": { "comment": { "body": "Internal comment \n Next Line ...
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Serge BERTAINA DUBOIS comentou,
Hi Ercia, Thank's for help. Here is the returned body. You have exceeded the rate limit for updating a single unique user. user email: xxxxxxxxx@xxxxxx id: external_id: xxxxxxxxxxxxxxxxxxxxxxxxxx...
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Serge BERTAINA DUBOIS comentou,
Bad news Lucas... I also tried to do this, but couldn't find anything.I must therefore, like you, write the json for each field.And if creation or deletion of a field, an update is necessary... I h...
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Serge BERTAINA DUBOIS criou uma publicação,
Retrieve Retry-After on 429.
Hi all ! I'm trying in my API calls to handle limits.And so on a 429 return code, I try to retrieve the "Retry-After" informationAs mentioned in the help: https://developer.zendesk.com/api-referen...
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Serge BERTAINA DUBOIS comentou,
Hi Praveen, Indeed, there is no API dedicated to automation actions. A simple list of "Automations" (https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#list-automatio...
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Serge BERTAINA DUBOIS comentou,
Indeed, these fields may be read-only. Maybe you can create custom fields in date format to inject this information. Friendships,Serge.
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Serge BERTAINA DUBOIS comentou,
Here is an example of python code to format the date correctly: At the beginning of the python code: import datetime Durring the code : Zendesk_Created_time = CreatedTime.strftime('%Y-%m-%dT%H:%M:%...