Andrew Soderberg
CCO/VP Customer Support/Success for over 15 years in both SAAS software and staffing markets. Implemented Enterprise Zendesk for 3 different companies. Zendesk Admin for over 12 years. Zendesk Community Moderator and Contributor for 5 years.
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Atividade recente por Andrew Soderberg-
@... Thanks, glad to have helped. And yes, regarding the Community posts/comments, we have found the same issue. I have submitted a bug ticket to Zendesk on this. The problem is that the section of...
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@... Yes, as I have said, the {{footer}} is optional. so instead of this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforc...
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Try this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforce Consultants</a>.</p> It should give you this: This email is a ...
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@... Ok... I created two brands in my Zendesk and tested this code. It now works. The {% when 'text' %} statements had a 'curly' quote character that caused it to fail the footer compare test. I a...
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@... Ahh, sorry, I see the error I made. In the latest source code I provided you will need to replace the following two lines: Replace this: {% when 'Workforce Support' %} With this: {% when 'Th...
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@... Looking at your source you had a misplaced <div> tag, and a pair of closing </div> tags missing from each of your footer sections. Also, even though you only have two brands, you need a third...
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+1 for us. Need color coding to show comment that is not part of the conversation.
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@... I wrote the linked article below (including an example). It will get you the ability to have unique content per brand in the emails that are sent to customers. Adding a unique phone number per...
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@... I have a partial workaround. While this example does not get you the ability to have a specific custom message sent to the requester from the Sales person, It does allow the light agent to sen...
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@... Doing a search for 'Gmail not displaying SVG images' I find these articles that confirm that Google doesn't support SVG images: https://stackoverflow.com/questions/32981760/is-there-a-trick-to...