Uri Flores
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Uri Flores comentou,
Any update on this?
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Uri Flores comentou,
Hi Gentry, I was able to use the Ticket Events Query. Thanks, Uriel
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Uri Flores comentou,
Hi Gentry, Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric. Thanks, Uriel
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Uri Flores criou uma publicação,
How to calculate full resolution time in hours and days in explore
RespondidaHello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? Thanks, Uriel
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Uri Flores comentou,
Got it. I was able to to create all the steps, but for some reason the trigger is not cc'ing the user with the added email address in step 3.
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Uri Flores comentou,
Gotcha. I copied the URL with the place holder and got the following error: Thanks, Uriel
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Uri Flores comentou,
Hi Brett, Thanks for your response. I was referring to the URL itself. Is the URL targeted to a specific ticket? Thanks, Uriel
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Uri Flores comentou,
I have a question, where do I refer my URL link in step 4?
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Uri Flores comentou,
How would I edit the header to show differently in a different page?