Martin Chong

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk background colours

+1 for me to be able to change the background colour of the comments and also be able to to set alternate background colours to a long list of the comments in Zendesk support. For example, alternat...

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• Martin Chong
• Criado 7 de novembro de 2023 20:57
• 0 voto

1. Support
2. ...
3. Setting up Agent Workspace
4. Resources for upgrading to the Zendesk Agent Workspace

I'm an Enterprise admin and agent. There is a bar appeared when I use Zendesk. I'm happy with the current UI and workflow. Can I not switch?

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• Martin Chong
• Criado 7 de setembro de 2023 02:39
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enforce required ticket fields to be filled prior to merging

When Zendesk is used with regulatory bodies such as the FDA, the FDA audit strictly calls for manually setting the mandatory fields prior to closing or merging a ticket (as merge will close a ticke...

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• Martin Chong
• Criado 3 de outubro de 2022 20:59
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

It's not entirely fixed but merely improved (for me).

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• Martin Chong
• Criado 23 de março de 2021 21:42
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

I have the same issue. In the process of editing a ticket, pressing the PgUp key on the keyboard causes the ticket page to shift up and to the left. That cuts the left panel by half. Very annoying!...

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• Martin Chong
• Criado 8 de setembro de 2020 23:19
• 3 votos