Andrew J
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Atividade recente por Andrew J-
An agent does not receive a reply to their own ticket because presumably when they reply they know that they have replied. You could create or modify a trigger so that the agent does received their...
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That is fine yes, on any level of plan. Could you not just have a generic site that covers several brands? We just add multiple logos to outgoing emails etc. I guess if you need brand separation yo...
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My solution was just a suggestion to remove all CC's. Excepting changes to Zendesks targets, it works. I suspect a smarter brain than me could do better. The other suggestion was to build an app fo...
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As far as I am aware the csat is email only
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Best option to get beyond the basic CSAT is to use an external survey provider. CSAT is basic on purpose. Every question reduces response rate and accuracy. The primary purpose is to get a positive...
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Matthew, what specifically are you wanting to achieve?
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The one thing you can't do, is have an auto response that includes the text that was sent into the email. But you can have an email they can send to that creates a ticket, and sends an auto reply. ...
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I think you should be able to change to a group with no assignee, or possibly to no assignee and no group which may accomplish what you are looking for. Actions, Assignee: - Group: -
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You should be able to achieve something fairly easily, perhaps using a trigger with the conditions... Ticket is assigned Public replies equals 0 You could also do something along the lines of boun...
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This is of course still subject to humans doing odd things, like manually sending someone an email that they received as an agent through their email client. It might be possible to reduce the poss...