JACQUELINE LEHR

1. Comunidade
2. Zendesk Suite Q&A
3. How to turn a section into a category?

You should be able to create a category, move the section you want to "transform" under the new category, and then create more sections. If you are saying you want your existing articles to be at c...

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• JACQUELINE LEHR
• Criado 24 de março de 2023 20:13
• -1 votos

1. Comunidade
2. Zendesk Suite Q&A
3. How to turn a section into a category?

You can add more than one section into a category. You just can't add individual articles into a category. What does the structure look like in Guide admin? You can create a new category and drop s...

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• JACQUELINE LEHR
• Criado 24 de março de 2023 18:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to turn a section into a category?

Hi Lais, You can create a new category and simply move that section into it. You can't add articles to a category. You can only add sections to a category, so that's your best option. See https://s...

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• JACQUELINE LEHR
• Criado 24 de março de 2023 16:53
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Product management, is a Guide update in the works to solve this and the many other long standing issues? We all know you are aware of the problems users face. It feels like we're being ignored and...

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• JACQUELINE LEHR
• Criado 10 de janeiro de 2023 14:09
• 4 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Adding articles on a category that has no sections.

Sadly, you can only add articles to a section. I would very much like to publish articles at the category level, too.    

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• JACQUELINE LEHR
• Criado 26 de agosto de 2022 12:37
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Article Revisions in Guide is only accessible to Staff and above – this is daft

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

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• JACQUELINE LEHR
• Criado 26 de abril de 2022 15:48
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Images link are getting broke for multiples reasons

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I kno...

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• JACQUELINE LEHR
• Criado 6 de agosto de 2021 19:48
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

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• JACQUELINE LEHR
• Criado 5 de maio de 2021 20:33
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that was important to them. What a waste o...

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• JACQUELINE LEHR
• Criado 14 de janeiro de 2021 20:27
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Images disappear from articles

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

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• JACQUELINE LEHR
• Criado 16 de junho de 2020 20:48
• 0 voto