JACQUELINE LEHR

1. Comunidade
2. Feedback - Help Center (Guide)
3. Article Revisions in Guide is only accessible to Staff and above – this is daft

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

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• JACQUELINE LEHR
• Criado 26 de abril de 2022 15:48
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Zendesk Editor Formatting Issues

I've used a lot of different platforms for authoring. Sorry, Zendesk - the Confuence editor is far better than Guide. I participated in a listening session earlier this year where more transparency...

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• JACQUELINE LEHR
• Criado 29 de setembro de 2021 12:46
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Images link are getting broke for multiples reasons

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I kno...

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• JACQUELINE LEHR
• Criado 6 de agosto de 2021 19:48
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

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• JACQUELINE LEHR
• Criado 5 de maio de 2021 20:33
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Zendesk Editor Formatting Issues

The shortcomings of authoring in Guide are a source of frustration for me, too. I agree it's ineffective for any content that requires anything more complex than very basic formatting. Let's hope f...

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• JACQUELINE LEHR
• Criado 9 de março de 2021 20:49
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...

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• JACQUELINE LEHR
• Criado 15 de janeiro de 2021 15:50
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that was important to them. What a waste o...

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• JACQUELINE LEHR
• Criado 14 de janeiro de 2021 20:27
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Report on Article Links

Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!

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• JACQUELINE LEHR
• Criado 14 de outubro de 2020 14:33
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Images disappear from articles

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

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• JACQUELINE LEHR
• Criado 16 de junho de 2020 20:48
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Permission Sets for Article Verification

I agree! We encourage our staff to contribute to the help center. As a consequence, more and more authors get these confusing emails. It creates unnecessary work for the help center manager. I'd lo...

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• JACQUELINE LEHR
• Criado 26 de novembro de 2019 14:03
• 1 voto