Rafael
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Rafael comentou,
Hi Benny,What you mentioned regarding the Ticket dataset is correct. It includes general ticket information, but it does not include the changes or updates that happened in the tickets. On the othe...
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Rafael comentou,
Hi Bob, Thank you for your message. Adding another set of goals is currently not possible. In our community, I found a similar request that was posted there, Better sales goals. Please consider upv...
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Rafael comentou,
Hi Anton, I would like to investigate your case a little further to understand what is happening. A ticket will be created for you and, you should be hearing from us shortly. Best Regards,
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Rafael comentou,
Hi Konstantin,At the moment, this is still not possible. We highly recommend posting it is needed on our Feedback on Explore so that the feasibility can be assessed for a future implementation.
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Rafael comentou,
Olá, tudo bem?Obrigado pela sua pergunta. Para que o widget seja aberto tanto em mobile quanto através do próprio computador, o seguinte código deverá ser adicionado na página ao qual o widget est...
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Rafael comentou,
Olá Vinícius, tudo bem? Os atributos para datas e horários no Explore são considerados diariamente, portanto são incluídos os finais de semana. Caso você gostaria filtrar o resultado pelo horário c...
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Rafael comentou,
Hi Jorge, You can track the SLA's ticket by using the SLA attribute Ticket group along with the SLA policy name. Regarding setting the SLA after the ticket is escalated is not possible as the SLA ...