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Alex

Entrou em 28 de out. de 2021

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Última atividade em 15 de fev. de 2023

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Alex comentou,

ComentárioTalk – Notions élémentaires
Bonjour Raphaël

En raison de problèmes juridiques liés aux numéros de téléphone mobile à 10 chiffres utilisés pour envoyer des messages d’une plateforme à un utilisateur final (A2P) en France, Zendesk a pris la décision d’arrêter temporairement la vente de numéros de téléphone mobile français. Nous travaillons sur une solution qui permettra aux clients de Zendesk de continuer à acheter et à utiliser ces numéros de téléphone mobile français et nous l’annoncerons lorsqu’elle sera disponible.

 

Exibir comentário · Publicado 15 de fev. de 2023 · Alex

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Alex comentou,

ComentárioReporting for Talk
Hi Joyce,
 
The Talk Dashboard is the tool you are looking for if you want to see how many agents are available or on call in real time.
You can find more information on the Talk Dashboard in our article: Analyzing call activity with the Talk Team dashboard.

Exibir comentário · Publicado 27 de dez. de 2022 · Alex

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Alex comentou,

ComentárioComment résoudre les problèmes généraux du compte
 Bonjour Raphael,
 
Le nombre de tickets dans votre instance ne devrait pas ralentir son fonctionnement.
 
Zendesk archive automatiquement les tickets 120 jours après qu’ils ont été marqués comme Clos pour réduit les temps de chargement des vues, par exemple.
Vous pourrez trouver plus d'information sur l'archivage des tickets dans notre article À propos de l’archivage des tickets
 
 

Exibir comentário · Publicado 28 de out. de 2022 · Alex

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Alex comentou,

ComentárioFormatting and customizing your email
Hi Michal,
 
I'm afraid that there is no way to get the defined email template via our REST API, I'm sorry.
 
You can find all email related properties used in our API in our documentation.

Exibir comentário · Publicado 28 de out. de 2022 · Alex

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Alex comentou,

Comentário na comunidade Français Communauté
Bonjour Raphaël
 
Si vous faites référence aux numéros locaux en France, j'ai bien peur qu'il ne soit pas possible de recevoir des SMS sur ces numéros.
 
Si vous voulez en savoir plus sur la capacité des lignes suivant leur type et leur pays, vous pouvez vous référer à notre article Exigences réglementaires relatives aux numéros Zendesk Talk et Zendesk Text

Exibir comentário · Publicado 18 de out. de 2022 · Alex

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Alex comentou,

ComentárioSetting up and using Text
Hi Poslany,
 
If you port your number in Zendesk, the price will be the same as the ones displayed in this article.
 
The price for sending outbound SMS varies according to the country where you are sending it.
You can use the "I text customers in" dropdown menu and select the country where you are sending the SMS to display the prices.
 
 

Exibir comentário · Publicado 02 de set. de 2022 · Alex

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Alex comentou,

ComentárioManaging Talk
Hi Niklas,
 
I'm afraid there is no way to temporarily close a line In Talk.
 
You can create a specific IVR to redirect your customers to a voicemail and enable it when this line is closed.
However, you would have to enable this IVR manually every day when the line close.
 
You can find more information on how to set up this IVR in our article Routing incoming calls with IVR

Exibir comentário · Publicado 01 de set. de 2022 · Alex

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Alex comentou,

ComentárioTeam members and groups
Hi Matthew,
 
You are correct, it is also possible for an agent to update their groups from their user profile.
 
You can control the permission to create, modify, delete groups and manage team members assigned to groups in your custom role under Permissions > People
 
You can also find more information in our article Creating custom roles and assigning agents

Exibir comentário · Publicado 19 de ago. de 2022 · Alex

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Alex comentou,

ComentárioSalesforce integration
Hi Honey Faye,
 
The Salesforce integration is available on our Marketplace on this link: Salesforce

Exibir comentário · Publicado 19 de ago. de 2022 · Alex

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Alex comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hello Omar,
 
I have created a ticket for your question, and you will be contacted shortly.

Exibir comentário · Publicado 15 de jul. de 2022 · Alex

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