Scott Burnham

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

Neat, how do I sort tickets by subject? 

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• Scott Burnham
• Criado 16 de agosto de 2022 21:28
• 6 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page

Fyi, FreshDesk is actually worse than ZenDesk in this issue, and more, just finished testing their Enterprise tier, and it is also trash.

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• Scott Burnham
• Criado 16 de agosto de 2022 20:04
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Salvador Vazquez Is there a timeframe on that? The options are still missing even after clearing the cache. Does this only apply the pagination issue, or the entire issue? 

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• Scott Burnham
• Criado 9 de agosto de 2022 18:42
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

For anyone hoping to solve this issue by switching over to FreshDesk, I am sad to report that it is also TRASH. It does however offer a FREE subscription tier, and there is a Zendesk import tool on...

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• Scott Burnham
• Criado 28 de julho de 2022 21:01
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

New Feature! We are just removing the subject field entirely! Enjoy. 

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• Scott Burnham
• Criado 27 de julho de 2022 17:48
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

So the "solution" is to pay a 3rd party to replace a function the 1st party removed, and having that 3rd party pay fees back to the 1st party through it's marketplace.. You know how fakking shady t...

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• Scott Burnham
• Editado 27 de julho de 2022 17:48
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

Fun fact, they also just broke the ability to mass assign groups.... Which would be less of an issue if sort by subject still worked... Seriously what is wrong with this company?  Logged off and ba...

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• Scott Burnham
• Editado 26 de julho de 2022 17:44
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

So 2% of your customers were taking down your system with their resource usage, sounds like BS Dave... Also your answer wasn't to increase system resources, it was to eliminate functionality... Sou...

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• Scott Burnham
• Criado 26 de julho de 2022 01:42
• 5 votos

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

Zendesk, you have taught us how to be THE WORST at serving our customers by example. It's like you removed four of our fingers on each hand, leaving only the middle fingers to point with...  Regard...

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• Scott Burnham
• Editado 8 de julho de 2022 19:34
• 6 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Tag phishing_risk_zendesk on tickets, no rules for this

You guys are really causing issues in 2022, and zero solutions when called out other than strange workarounds. Like everyone else in this thread, this "feature" is a BUG, and it is spreading across...

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• Scott Burnham
• Criado 6 de julho de 2022 22:21
• 1 voto