Kate Anderson
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Kate Anderson comentou,
This would be a useful feature, we had a scenario where someone received a call and another agent went into the phone call ticket and selected public reply and sent an email however there was no em...
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Kate Anderson comentou,
Would be great for the chat transcripts to be in the time zone of the Zendesk user rather than UTC. This is time consuming when transcripts are requested to manually update the time. Looks unprofes...
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Kate Anderson criou uma publicação,
Transferring a chat
RespondidaWhen you transfer a chat to another agent in Zendesk it would be great to give them an alert that the chat has been transferred, similar to when they receive a new incoming chat. The agent will gen...