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Jim Uomini

Entrou em 13 de mai. de 2021

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Última atividade em 10 de abr. de 2024

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Jim Uomini comentou,

Comentário na comunidade Feedback - Admin Center

Is it possible to report on the external_id in Explore?

Answered my own question: You can report on External ID in Explore and can export it with the Advanced Search app.

Exibir comentário · Editado 10 de abr. de 2024 · Jim Uomini

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Jim Uomini comentou,

ComentárioExtending Zendesk

Jacquelyn Brewer We use Email Targets and I believe I was told before that these don't need to be converted. Can you confirm whether or not this is correct?

Exibir comentário · Publicado 13 de dez. de 2023 · Jim Uomini

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Jim Uomini comentou,

ComentárioFormatting and customizing your email

Is it necessary to clone all notifications and activate the new versions all at once? Or can we go slowly with both types in use and roll over slowly one trigger at a time?

Thanks

Exibir comentário · Publicado 11 de jan. de 2023 · Jim Uomini

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Jim Uomini comentou,

ComentárioEnd-user guide for Help Center

Are there plans to allow filtering on additional fields added to the list view? Like Type (OOTB) or Product (Custom).

Exibir comentário · Publicado 02 de nov. de 2022 · Jim Uomini

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Jim Uomini comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

Is there an answer to this request? I have the same issue.

Exibir comentário · Publicado 27 de set. de 2021 · Jim Uomini

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Jim Uomini comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you ignore this kind of feedback and keep rolling out new features. And don't get me started on Explore, which is an inferior reporting engine to the one it replaced. Years go by with things that should be core features not being addressed. Your charm can only go so far to address a product with more holes than Swiss cheese.

Please make support more usable.

Exibir comentário · Publicado 07 de mai. de 2021 · Jim Uomini

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Jim Uomini comentou,

ComentárioGeneral questions and issues about tickets

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you ignore this kind of feedback and keep rolling out new features. And don't get me started on Explore, which is an inferior reporting engine to the one it replaced. Years go by with things that should be core features not being addressed. Your charm can only go so far to address a product with more holes than Swiss cheese.

Please make support more usable.

Exibir comentário · Publicado 07 de mai. de 2021 · Jim Uomini

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