Emily McDaniel
-
Atividade total11
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos0
-
Assinaturas6
Visão geral da atividade
Atividade mais recente por Emily McDaniel-
Emily McDaniel comentou,
Ah ha okay! Thanks for the reply.
-
Emily McDaniel criou uma publicação,
Moderate Community
ConcluídaWe are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is th...
-
Emily McDaniel comentou,
Hi Erin, We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them ...
-
Emily McDaniel criou uma publicação,
Ability to show On-hold Status on Customer Portal
PlanejadaWhen our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-...
-
Emily McDaniel comentou,
I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.