Kathy
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Kathy comentou,
Hi, Is there a way to limit which group has access to call recordings? Thanks!
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Kathy comentou,
This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all mac...
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Kathy criou uma publicação,
View Only Option for Subject field - Agents
I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason t...