Michael Raymond

@... Not sure what you mean exactly, but yes overall the support dashboard and looking at individual team members views/tickets is great. But as a manager, the dashboards within Explore would be far more ideal so that you can see at a high level over the whole team (upwards of 5-10 people) that I manage at any given time. 

Managers/other leaders within an organization viewing the support tickets within Zendesk (myself included) would prefer not to have to click through each user's view just to see what happening (micro managing) but rather at a high objective level just look at tickets based on broader themes/tags/triggers for importance. 

Unfortunately Views is not the effective view/goal I was hoping to use the dashboard for. 

 - Especially considering there is a limited number of views that are easily displayed/accessible on the side/tool bar display.

Is it correct to state that using our Explore Dashboard/Queries are not going to be an effective use for real time updates/understanding of open tickets within my support team? 

We would have to stick to views for real time updates?