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Kaushik Chanda

Entrou em 13 de mai. de 2021

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Kaushik Chanda comentou,

ComentárioBuilding reports

Hello,

Is there a way I can get the duration in business hours between 2 status changes directly from Zendesk reports please?

Example: Audit log-

New to Pending - 2021-01-06 T16:42:33
Pending to Open - 2021-01-08 T03:30:07
Open to Solved - 2021-01-08 T17:39:37

I basically want to get the duration the ticket was sitting in 'Open' status. So basically the difference of time b/w 2021-01-08 T17:39:37 & 2021-01-08 T03:30:07.

If I need to do the calculation in excel, the data should be sorted and then getting duration in business hours (excluding weekends, holidays etc) in another complication to handle.

Can you help me figure this out please?

Thank you!
Kaushik Chanda.

Exibir comentário · Publicado 16 de fev. de 2021 · Kaushik Chanda

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