Daragh Everett

Hi John 

How do you login every time? Do you google Zendesk and go down that path? 

If you want to save click, I would strongly recommend bookmarks! Especially as you can now sign in to your browsers (Chrome/Firefox) and it will not only pull across all your bookmarks but remembers your passwords to the sites you allow. 

When working from home, I find this perfect as everything I use for work is web based. 

It would be way easier and quicker option to go with the bookmarks than wait for anything to come from this post. 

Check out the bookmarks and take that step ;) 
(They also sync with mobile too). 

 

Hi John and Andrew, 

You can already easily set the first view to be your own ticket view or similar. 

Simply login, navigate to the page you want to be your first view, then save it as your toolbar bookmark. 

When you click that bookmark, it will open on the specific view you wanted. 

I just have it set to open automatically when I open my browser. 

 

 

Remco - Very sympathetic, parts maybe true but I doubt they'd struggle to complete this change.

Make no mistake, Zendesk isn't run from a loft by three guys anymore, Zendesk have come a long way since then and are the leading in their field. Also as they're based on Customer Service, you'd think requests could be treated with a bit more than a black hole forum (which is what every request I've commented on seems like).

I may have missed a comment along the way somewhere (as there are so many to read), but I don't think the request has been addressed by someone at Zendesk, or has it? It would just be nice to know what they think is what I'm saying.

It really isn't that hard to do and would please a lot of people and improve the product overall.

Perhaps they're developing it into the pro package or premium package ;)

Overall it's great product, but everything can always get better if it listens and changes.

Fingers crossed...

Wow another long ask hey.

I agree with the person who originally suggested a customisable home page... back in Dec 2012.

Zendesk - "Where do you see yourself in 5 years?"

Me - "Still not on the Home Screen lol"

Looking forward to seeing it customisable.

Thanks

 Daragh

Hi Wes

I have the code in place and have your video working in our help centre.

However, I have no idea how to get my video on there?

Am I supposed to upload it via Video.js? I can't see any areas to do this.

I've also clicked the 'Get Started' link on the Video.js page and it asks to download a RAR file, i did and none of the attached files I got worked?

Can you help as I need to get this video up ASAP.

Thanks

Daragh