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Fernando Mendes
Entrou em 13 de mai. de 2021
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Última atividade em 16 de out. de 2021
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Atividade mais recente por Fernando Mendes
Fernando Mendes comentou,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Exibir comentário · Publicado 11 de mar. de 2021 · Fernando Mendes
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Fernando Mendes comentou,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Exibir comentário · Publicado 11 de mar. de 2021 · Fernando Mendes
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Fernando Mendes comentou,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Exibir comentário · Publicado 11 de mar. de 2021 · Fernando Mendes
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