Ben Wanless
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Atividade mais recente por Ben Wanless-
Ben Wanless comentou,
@..., Thank you for pointing this out. I did not see an option for "All failed" in the filter set. I made the assumption that the 'Failed' filter was only for a specific status code instead of any ...
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Ben Wanless criou uma publicação,
Webhook Activity needs better filters to manage and troubleshoot
I'm trying to research unsuccessful Webhook Activity in order to troubleshoot. This would require a filter for Activity where the Response is not equal or does not include/contain "Successful". Thi...
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Ben Wanless comentou,
Hello! This recently came up in our Organization. We would like our end-users to be able to download Requests for their Organization from the Help Center/Knowledge base. The use case is that they ...
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Ben Wanless comentou,
Would it be possible to create a new Group such as "Guide Only" (guide/knowledge base/help center) and make sure no tickets are in this group. Then have this be the only Group for those light agent...
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Ben Wanless comentou,
Tomer Ben-Arye Thank you for your wonderful comment!
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Ben Wanless comentou,
David Gillespie I know that this is marked as "Answered" but we had additional Target Failures on December 15th. Based on the previous response, should I assume that Zendesk had another issue? Also...
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Ben Wanless comentou,
Hello! Anyone looking to use the Notes or Details field as a Trigger Condition should see my request here: https://support.zendesk.com/hc/en-us/community/posts/4407658323866 Best, Ben Wanless
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Ben Wanless comentou,
The Trigger condition would only need to be "is present" or "is not present", but I could see additional functionality with the use of "contains" and "does not contain".
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Ben Wanless criou uma publicação,
Organization Notes and Details fields for Trigger Conditions
Hello! I'm looking to make a trigger based on whether or not the Notes or Details fields are present on the Ticket Organization. These fields are not available to select from the Trigger condition...
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Ben Wanless comentou,
Hello, For the Excel export on a query or dashboard, there is no way to tell the difference between two or more aggregators on the same Metric column. In my specific example I want to show both the...